Polo Bingo Casino Responsible Gambling

At Polo Bingo we are committed to safer gambling and to helping our customers play in a way that feels safe and controlled. We believe player safety comes first, so we provide clear tools and guidance to help you manage your play, recognise when to take a break, and access support if gambling stops being fun.

Our player protection principles

We promote responsible play by offering practical tools and transparent information. We aim to help you make informed choices, limit harm, and take action quickly if you or someone you know shows signs of problem gambling. Our approach is supportive, confidential and focused on keeping control in the hands of the player.

Activity-control tools

You can use a range of controls to manage how you play. These are available via your account settings or by contacting our support team. If you need help setting any option, we can assist.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be lowered immediately and increased after a cooling-off period if required.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These are independent of deposit limits and help you stick to a pre-set budget.

Time limits and session reminders

Use session timers and reality checks to monitor how long you play. You can set automatic reminders or limits on session length to help avoid extended play.

Self-exclusion and account breaks

If you need a longer break, you can place your account into a temporary cool-off or choose self-exclusion. Self-exclusion suspends access for a chosen period and can be extended. During exclusion we remove marketing and block logins in line with the chosen timeframe.

Recognising signs of problematic behaviour

Be alert to changes such as chasing losses, borrowing to gamble, spending more time than intended, hiding activity, or difficulty sticking to limits. If you notice these signs in yourself or someone else, consider using our control tools or seeking external support.

Practical tips for staying in control

Set clear limits before you start, only gamble with money you can afford to lose, take regular breaks, avoid gambling when stressed or upset, and review your activity regularly. Share concerns with family or friends and use the tools available on your account to reinforce good habits.

Professional help and support organisations

If you need further help, speak to a trained advisor. UK organisations that provide free, confidential support include BeGambleAware, GamCare and GAMSTOP. For disputes or account issues you can also consult independent services such as IBAS. If you would like assistance from our side, contact our support team and we will point you to the right resources.