Data Privacy Policy
This Privacy Policy explains how Polo Bingo collects, uses and protects the personal data you provide when using our site and services. We take your privacy seriously and describe below the types of information we handle, how we use it, and the choices you have over your data.
Types of data we collect
We collect information you give us directly, information generated by your use of our services, and data from third parties where relevant. This helps us provide, secure and improve your account and the services we offer.
Personal data
Personal data includes your name, date of birth, contact details, address, payment information and identity verification documents. We collect this information when you register, make deposits or withdrawals, verify your identity or contact our support team.
Technical data
Technical data covers device identifiers, IP address, browser and operating system, device settings, and error reports. We gather this data automatically to maintain service availability, diagnose issues and protect accounts.
Transactional data
Transactional data relates to your account activity such as deposits, withdrawals, game history, bets and payment confirmations. We use this information for account management, dispute resolution and compliance with legal obligations.
Use of information
We use your data to operate and improve our services, process payments, verify identity, prevent fraud, respond to enquiries and meet legal and regulatory responsibilities. We may also use aggregated or anonymised data for analytics and service development.
Data protection practices
We store data on secure servers and use technical and organisational measures to protect it against unauthorised access, loss or misuse. Access to personal data is restricted to staff and service providers who need it to perform their roles. We regularly review our security practices to keep them up to date.
Cookies and tracking technologies
We use cookies and similar technologies to personalise your experience, remember preferences, analyse usage and provide targeted content. You can control cookie settings via your browser or device. Some features may be limited if cookies are disabled.
User rights
You have rights over your personal data including access, correction, restriction and objection to certain processing. You may also request portability of your data where applicable. We will consider and respond to requests in line with applicable law.
Access, correction and deletion of data
If you want to review, update or delete your personal data, contact our support team. We will verify your identity before making changes. In some cases we may retain certain information to comply with legal obligations or for legitimate business purposes such as fraud prevention.
Information sharing and third parties
We may share data with payment processors, identity verification providers, analytics vendors and other trusted third parties who act on our behalf. We require these partners to protect your information and use it only for the services they provide. We may also disclose information where required by law or to protect our rights.
Privacy policy updates
We may update this policy from time to time. Any significant changes will be posted on our site with the date of the latest revision. Continued use of our services after changes are published constitutes acceptance of the updated policy.