Terms and Conditions

These terms and conditions describe the rules that govern your use of Polo Bingo. They set out the relationship between us and our customers, explain your responsibilities when using the site, and explain how we operate promotions, payments and account checks. By registering an account and using our services you accept these terms and any related rules published on the site.

Account responsibilities

You are responsible for keeping your account information accurate and up to date. Only you should use your login details – do not share your password or allow others to access your account. We may suspend, restrict or close an account where we suspect fraud, unauthorised activity, misuse or a breach of these terms. You must notify us immediately if you suspect someone else has accessed your account.

Verification and security

We require identity verification before certain actions, including withdrawals. You agree to provide any documents we request for KYC and anti-money-laundering checks. Until verification is complete, some account features may be limited.

Eligibility requirements

Accounts are for individuals aged 18 or over and for use where online gambling is permitted. Country restrictions apply and residents of certain jurisdictions may be unable to register. We do not permit registration by persons who are self-excluded via recognised schemes such as GAMSTOP or who are otherwise prohibited from gambling.

Acceptable platform use

You must not use the platform for unlawful purposes, to launder money or to attempt to manipulate games or promotions. Automated play, collusion, bonus abuse, multiple accounts and use of VPNs to conceal location are prohibited. Any breach may result in forfeited balances and account closure.

General bonus and promotion rules

Promotions are subject to specific terms in addition to these general rules. Wagering requirements and game restrictions apply to bonus funds. Examples of mechanics that may apply include wagering conditions on bingo and game bonus funds, maximum withdrawal caps on bonus winnings and limited validity periods for welcome offers. Full promotional terms will be supplied with each offer and must be met before funds can be withdrawn.

Deposits and withdrawals

We accept a range of payment methods for deposits and withdrawals. Withdrawals are processed after verification and may be subject to anti-fraud checks. Processing times and limits depend on the payment method. We may impose deposit and withdrawal limits and reasonable minimums for withdrawals. Any chargebacks or disputed transactions may lead to account suspension and funds being retained while we investigate.

Dispute resolution

If you have a dispute, please contact our support team via live chat or email at [email protected]. We will aim to resolve matters promptly. If an issue cannot be resolved directly, you may refer the matter to an independent dispute resolution service where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or by email where reasonably possible. Continued use of your account after changes have been published constitutes acceptance of the revised terms. Please review the terms regularly to stay informed.